Refund and Returns Policy

Returns

You have 15 days from the day your order reaches you to send a piece back. It needs to be dispatched within those 15 days, not received back by us within them.

Write to info@baruni.co with your order number and we will send you the return address. Customers in the United States return to an address in the United States, which keeps the cost low.

Condition

Pieces must come back unworn, unaltered and in sellable condition, in their original packaging, with all labels and tags still attached.

Pieces altered for you

If we alter a piece at your request, or adjust it to your measurements before it is sent, it cannot be returned or exchanged. That applies to any change you have approved, such as letting out a waist or shortening a hem.

Once a piece has been altered for one person it cannot be offered to anyone else, which is why this is the one exception we are unable to make. We will always tell you exactly what we propose to change and we never alter anything without your confirmation first.

Refunds

Full price pieces are refunded to the card you paid with. Our original delivery cost is deducted from the refund. Refunds do not include shipping, taxes or duties.

Return shipping is arranged and paid by you.

If you used a discount code

A welcome code or any other discount code does not change how you are refunded. Those pieces are full price pieces and they come back to the card you paid with.

What comes back is the price you actually paid for that piece. If a code was shared across more than one piece and you return only one of them, the refund is that piece's share rather than its full ticket price. The deductions above still apply, so our original delivery cost comes off, and shipping, taxes and duties are not refunded.

Outlet pieces

Outlet pieces are returned for store credit rather than a refund to your card. The credit is valid for one year and can be used on anything on the site. Discount codes cannot be used in the Outlet, so this applies only to pieces bought from the Outlet collection.

Duties and taxes

Some countries charge VAT or duty on imports. These are charged to you by the courier and paid separately from your order.

If something arrives damaged

We check every piece before it is dispatched, but if yours arrives faulty or damaged, write to info@baruni.co straight away and we will put it right.

Before you return something for size

Write to us first. Tell us your measurements and we will advise which size to take instead and confirm whether it is in stock. It is quicker than returning and reordering, and it usually saves you the return shipping.