Refund and Returns Policy

Returns

You have 15 days from the day your order reaches you to send a piece back. It needs to be dispatched within those 15 days, not received back by us within them.

Write to info@baruni.co with your order number and we will send you the return address. Customers in the United States return to an address in the United States, which keeps the cost low.

Condition

Pieces must come back unworn, unaltered and in sellable condition, in their original packaging, with all labels and tags still attached.

Pieces altered for you

If we alter a piece at your request, or adjust it to your measurements before it is sent, it cannot be returned or exchanged. That applies to any change you have approved, such as letting out a waist or shortening a hem.

Once a piece has been altered for one person it cannot be offered to anyone else, which is why this is the one exception we are unable to make. We will always tell you exactly what we propose to change and we never alter anything without your confirmation first.

Refunds

Pieces bought at full price, or with a discount of 10 percent or less, are refunded to the card you paid with. Our original delivery cost is deducted from the refund. Refunds do not include shipping, taxes or duties.

Return shipping is arranged and paid by you.

Pieces discounted by more than 10 percent

If a piece is discounted by more than 10 percent, including Outlet and Private Sale pieces, it can be returned within our normal returns period for store credit only. The credit is valid for one year and can be used on anything on the site. This does not affect any rights you have by law in your country.

To use your credit, write to info@baruni.co and tell us which piece you would like. Please check that your size is available. If you send us your measurements, we will advise you on the size that fits you best. Not sure what to choose? Tell us about your occasion and your preferences, and Fadwa Baruni and her team will recommend a few pieces for you. If your new piece costs more than your credit, you simply pay the difference. If it costs less, the balance stays as credit for your next purchase within the same year.

If you used a discount code

A welcome code or any other discount of 10 percent or less does not change how you are refunded. Those pieces come back to the card you paid with.

What comes back is the price you actually paid for that piece. If a code was shared across more than one piece and you return only one of them, the refund is that piece's share rather than its full ticket price. The deductions above still apply, so our original delivery cost comes off, and shipping, taxes and duties are not refunded.

Duties and taxes

Some countries charge VAT or duty on imports. These are charged to you by the courier and paid separately from your order.

If something arrives damaged

We check every piece before it is dispatched, but if yours arrives faulty or damaged, write to info@baruni.co straight away and we will put it right.

Before you return something for size

Write to us first. Tell us your measurements and we will advise which size to take instead and confirm whether it is in stock. It is quicker than returning and reordering, and it usually saves you the return shipping.